Terms of Service

1. Eligibility

2. Product Information & Orders

• Product Descriptions: We strive to ensure that all product descriptions, images, and specifications on the Website are accurate and up-to-date. However, we do not warrant that product descriptions or other content on the Website are error-free, complete, or current.
• Order Placement: When you place an order through the Website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order at our sole discretion, for reasons including but not limited to product stock shortages, pricing errors, or suspected fraudulent activity.
• Order Confirmation: An order confirmation email does not constitute acceptance of your order, but only confirms that we have received your order request. Your order will be deemed accepted only when we dispatch the products and send you a shipping confirmation email.

3. Payment Terms

• We accept PayPal as the sole payment method. Payment must be completed in full before your order is processed.
• You agree to provide accurate and valid payment information. All payments are processed through PayPal’s secure payment gateway, and we do not store any of your payment details on our servers.
• You are responsible for any fees or charges imposed by your financial institution or PayPal related to your transactions on the Website.

4. Shipping & Returns

• All shipping terms are governed by our Shipping Policy, which is incorporated into these Terms of Service by reference. We only ship to addresses within the United States (including Hawaii and Alaska).
• All return and exchange terms are governed by our Return & Exchange Policy, which is also incorporated into these Terms of Service by reference.

5. User Responsibilities

• You agree to use the Website only for lawful purposes and in compliance with all applicable laws and regulations.
• You shall not:
  • Use the Website to upload, post, or transmit any harmful, offensive, or infringing content.
  • Engage in fraudulent activities, including but not limited to using stolen payment information or placing orders with false shipping addresses.
  • Interfere with or disrupt the operation of the Website or its servers and networks.

6. Intellectual Property

• All content on the Website, including but not limited to text, images, logos, and product designs, is the property of Dubeni or its licensors and is protected by U.S. and Chinese intellectual property laws.
• You may not reproduce, distribute, modify, or use any content from the Website without our prior written permission.

7. Limitation of Liability

• To the fullest extent permitted by U.S. and Chinese law, Dubeni shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of our products, including but not limited to loss of profits, data, or goodwill.
• Our total liability for any direct damages related to your order shall not exceed the total purchase price of the products in question.

8. Dispute Resolution

• Negotiation First: In the event of any dispute arising out of or relating to these Terms of Service or your use of the Website, you agree to first contact us at service@dubeni.com to resolve the dispute amicably through negotiation.
• Jurisdiction: If the dispute cannot be resolved through negotiation, it shall be submitted to the competent courts. For users based in the U.S., disputes shall be resolved in the courts of the state where the shipping address is located. For disputes related to the operation of our business, they shall be resolved in the competent courts of Guangzhou, China.

9. Changes to Terms of Service

10. Contact Us

• Email: service@dubeni.com