Terms of Service

Dubeni (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. By accessing or using our website, or purchasing products from us, you (“User”, “you”) agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, Return & Exchange Policy, and all other applicable rules and policies posted on the Website. If you do not agree to these terms, you must not use the Website or purchase our products.

1. Acceptance of Terms

You must be at least 18 years old or the age of majority in your jurisdiction to use the Website and place orders. By using the Website, you represent that you have the legal capacity to enter into binding contracts.

2. Product Information & Orders

  • Product Descriptions: We strive to ensure that all product descriptions, images, and specifications on the Website are accurate and up-to-date. However, we do not guarantee that content on the Website is error-free, complete, or current.

  • Order Placement: When you place an order, you make a binding offer to purchase the selected products. We reserve the right to accept or reject your order at our discretion.

  • Order Confirmation: An order confirmation email only acknowledges receipt of your order, not acceptance. Your order is deemed accepted when we dispatch the products and send you a shipping confirmation.

3. Payment Terms

  • We accept PayPal as the only payment method. Payment must be completed in full before your order is processed.

  • All payments are processed via PayPal’s secure gateway, and we do not store any payment details on our servers.

  • You are responsible for any fees or charges imposed by your financial institution or PayPal.

4. Shipping & Returns

  • All shipping terms are governed by our Shipping Policy, which is incorporated into these Terms of Service by reference.

  • We only ship to the United States, including Hawaii and Alaska. Shipping outside the U.S. is not available.

  • All return and exchange terms are governed by our Return & Exchange Policy, which is also incorporated into these Terms of Service.

5. User Responsibilities

  • You agree to use the Website only for lawful purposes and in compliance with all applicable laws and regulations.

  • You shall not:

    • Upload, post, or transmit harmful, offensive, or infringing content.

    • Engage in fraudulent activities or use stolen payment information.

    • Interfere with or disrupt the Website's operation or its servers.

6. Intellectual Property

All content on the Website, including text, images, logos, and product designs, is the property of Dubeni or its licensors and is protected by U.S. and Chinese intellectual property laws. You may not reproduce, distribute, or modify any content without prior written permission.

7. Limitation of Liability

  • To the fullest extent permitted by law, Dubeni shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of our products, including lost profits or data.

  • Our total liability for any direct damages related to your order will not exceed the total purchase price of the products in question.

8. Dispute Resolution

  • Negotiation First: In case of a dispute, contact us at service@dubeni.com to resolve the issue amicably through negotiation.

  • Jurisdiction: If negotiation fails, disputes will be submitted to the competent courts. For U.S. users, disputes will be resolved in the courts of the state where the shipping address is located. For business-related disputes, they will be resolved in the competent courts of Guangzhou, China.

9. Changes to Terms of Service

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website constitutes acceptance of the revised terms.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

📧 Email: service@dubeni.com