Return & Exchange Policy

Thank you for shopping with us. We aim to provide a clear, fair, and transparent return and refund process. Please read this policy carefully before submitting a return or exchange request.

1. Applicable Timeframe for Returns & Exchanges

We accept eligible return and exchange requests within 30 calendar days from the date of delivery.

Requests submitted after this period will not be accepted.

2. Eligible Conditions for Returns & Exchanges

✅ Eligible Situations (Returns or Exchanges Accepted)

You may request a return or exchange if any of the following applies:

• The product arrives damaged or defective

• The product received is incorrect (wrong item, color, or style due to our error)

• The product is unused, unwashed, with original tags, packaging, and accessories intact, and you wish to return it due to personal preference

❌ Ineligible Situations (Returns or Exchanges Not Accepted)

We are unable to accept returns or exchanges if:

• The product has been used, washed, altered, or damaged by the customer

• Original tags, packaging, or accessories are missing

• The return request is submitted after 30 days from delivery

• The product is customized or personalized (if applicable)

• Damage is caused by improper use, normal wear and tear, or accidental misuse

3. How to Initiate a Return or Exchange

Step 1: Contact Customer Support

Please contact our customer service team at service@dubeni.com within the eligible return period and provide:

• Your order number

• Clear photos of the product showing its condition

• A detailed reason for the return or exchange

Our team will review your request and respond within 1–2 business days.

Step 2: Receive Return Instructions

If your request is approved, we will email you:

• A dedicated return shipping address

• Specific instructions for returning the item

⚠️ Important Notice
Please do not send products back without contacting us first.
Returns sent to the original shipping address may not be received or processed.

Step 3: Ship the Item Back

Please pack the product securely (preferably using the original packaging) and ship it according to the instructions provided by our support team.

We recommend using a trackable shipping method for your protection.

4. Return Shipping Fees

• If the return is due to damaged, defective, or incorrect items:
  We will cover the return shipping cost.

• If the return is due to personal preference:
  The return shipping cost is the customer’s responsibility.

• No return processing fees will be charged in any case.

5. Inspection & Refund Processing

Inspection

Once we receive the returned item, it will be inspected within 2–3 business days to confirm eligibility.

Refund Timeline

• If approved, the refund will be issued to your original PayPal payment method within 1 business day after inspection.

• Refunds typically appear in your account within 3–7 business days, depending on PayPal’s processing time.

• You will receive an email notification once the refund has been completed.

6. Exchanges

If you request an exchange (subject to availability):

• Replacement items will be shipped within 1 business day after the returned item passes inspection

• No additional shipping fees will be charged for approved exchanges

7. Disputes & Special Cases

If you disagree with a return decision or have questions about eligibility, please contact us at service@dubeni.com.

We are happy to review your case again and work toward a reasonable solution.

8. Important Notes

• Returns that do not meet the conditions outlined in this policy may be refused

• We are not responsible for items lost or damaged during return shipping due to improper packaging

• This policy applies only to purchases made directly on our website

9. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

📧 Email: service@dubeni.com
⏱ Response Time:

• Business Days (Monday–Friday): within 24 hours

• Weekends & Public Holidays: within 48 hours