Privacy Policy

Dubeni (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services. This policy complies with applicable U.S. privacy laws and regulations, designed to ensure transparency and trust with our users.

1. Collection of Personal Information

We collect personal information only when necessary to process your orders, fulfill shipping requests, and provide customer support. The information we may collect includes:

  • Order-related Information: Name, shipping address, billing address, phone number, PayPal account details (we do not collect or store credit card information directly).

  • Communication Information: Email address, order inquiries, and feedback you provide to our customer service team.

  • Website Usage Data: Non-identifiable information such as browser type, IP address (anonymized), and pages visited, collected via cookies to improve website functionality.

Security of Information Collection

All personal and payment-related information is protected by SSL encryption technology, ensuring secure transmission between your device and our servers. We do not store sensitive payment details; all payment processing is handled by PayPal’s secure systems.

2. Use of Personal Information

We use the collected information only for the following purposes:

  • Order Processing: To verify payment, arrange shipping, and provide order status updates.

  • Customer Service: To respond to inquiries, resolve issues, and process returns or refunds.

  • Transactional Emails: To send order confirmation, shipping notifications, and refund confirmations.

  • Website Improvement: To optimize product offerings and enhance your shopping experience based on non-identifiable data.

We will never use your personal information or images for advertising without your explicit consent. Marketing communications, if applicable, will only be sent if you opt-in, and you can unsubscribe at any time.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal contact information to third parties. We may disclose your information in the following situations:

  • Service Providers: To trusted third-party service providers (e.g., shipping carriers, PayPal for payment processing). These providers are contractually obligated to protect your information and use it only for specified purposes.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

  • Protection of Rights: To protect the rights, property, or safety of Dubeni, our customers, or the public, as required by law.

4. Your Rights and Choices

You have the right to:

  • Access, correct, or request the deletion of your personal information.

  • Opt-out of future marketing communications, if applicable, by using the unsubscribe link in emails.

To exercise these rights, please contact our customer service team at service@dubeni.com.

5. Data Security

We implement appropriate technical and organizational measures, including SSL encryption, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

📧 Email: service@dubeni.com