Privacy Policy

Dubeni (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website , purchase our products, or interact with our services. This policy complies with applicable U.S. privacy laws and regulations, and is designed to ensure transparency and trust with our users.

1. Collection of Personal Information

We do not collect personal information as our primary business purpose. The information we collect is strictly necessary to process your orders, fulfill shipping requests, and provide customer support. The types of information we may collect include:
  • Order-related information: Name, shipping address, billing address, phone number, PayPal account details (we do not collect or store credit card information directly).
  • Communication information: Email address, order inquiries, and feedback you voluntarily provide to our customer service team.
  • Website usage data: Non-identifiable information such as browser type, IP address (anonymized), and pages visited, collected via cookies to improve website functionality.
Security of Information Collection: All pages where personal and payment-related information is submitted are protected by SSL (Secure Sockets Layer) encryption technology. This ensures that your data is transmitted securely between your device and our servers, preventing unauthorized access during transmission. We do not store sensitive payment details on our servers; all payment processing is handled by PayPal’s secure systems.

2. Use of Personal Information

We use the collected information only for the following legitimate business purposes:
  • Process and fulfill your orders, including verifying payment, arranging shipping, and providing order status updates.
  • Respond to your customer service inquiries, resolve issues related to your purchases, and process returns or refunds.
  • Send transactional emails (e.g., order confirmation, shipping notifications, refund confirmations) related to your interactions with us.
  • Improve our website functionality, optimize product offerings, and enhance your shopping experience based on non-identifiable usage data.
We will never use your personal information or images for advertising purposes without your explicit, written consent. Any marketing communications (if applicable) will only be sent if you opt-in to receive them, and you may unsubscribe at any time.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal contact information (including name, email address, phone number, or address) to any third parties for commercial purposes. We may disclose your information only in the following limited circumstances:
  • To trusted service providers who assist us in operating our business (e.g., shipping carriers, PayPal for payment processing). These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
  • To comply with applicable laws, regulations, legal processes, or governmental requests.
  • To protect the rights, property, or safety of Dubeni, our customers, or the public, as required or permitted by law.

4. Your Rights and Choices

You have the right to access, correct, or request deletion of your personal information held by us, subject to applicable law. To exercise these rights, please contact our customer service team at service@dubeni.com. You may also opt out of any future marketing communications (if applicable) by following the unsubscribe link in our emails.

5. Data Security

We implement appropriate technical and organizational measures, including SSL encryption, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
  • Email: service@dubeni.com